In today’s fast-paced, consumer-driven world, keeping a schedule on track can feel like an impossible task. Many dental teams struggle with unpredictable cancellations and no-shows that disrupt daily operations.
In this webinar with Steven J. Anderson, we’ll uncover the secrets to building and maintaining a more predictable, productive schedule that works for both your team and your patients.
You’ll take away actionable tips for your entire team, learn to identify common scheduling mistakes, address patient behavior, and adjust your systems to reduce cancellations and no-shows.
3 ways you'll stop cancellations after this session:
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Avoid Common Scheduling Pitfalls
Discover scheduling mistakes that invite cancellations and how to prevent them.
Understand what the doctor may be unintentionally saying that contributes to patient cancellations.
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Improve Patient Commitment
Learn why hygiene patients are canceling more and how to address this issue.
Find out the two secret words that will help encourage patients to keep their appointments.
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Know the Right Reminder Strategies
Understand which reminders (email, text, or phone) are most effective in reducing cancellations.
Explore whether a cancellation fee should be implemented and how to involve each team member in keeping patient commitments.
Steven J. Anderson, founder of the Total Patient Service Institute (TotalPatientService.com), specializes in enhancing patient service and communication in dental practices.
With over 30 years of experience, he has spoken at major dental meetings across North America, trained thousands of practices to boost productivity, authored five books, written over 100 industry articles, and created numerous audio and video training programs.
He co-founded the Crown Council (CrownCouncil.com), fostering a Culture of Success® in dentistry, and the Smiles for Life Foundation (SmilesForLife.org), raising over $50 million for children’s charities worldwide. Named “Dental Businessman of the Year” by Excellence in Dentistry, Steven delivers engaging, impactful learning experiences to grow your practice now!
